FAQs

What is Softerland.com?

We are an online shop that sells genuine software product keys at discounted prices of up to 90% lower than its normal market price with a full lifetime guarantee on all lifetime licensed software. We deliver product keys instantly after receiving your payment.

All products are downloaded from the official manufacturer’s download link and activated only using the official activation methods to ensure authenticity. Purchasing the software from us is technically the same as purchasing them from its official online store!

Why is it cheap?

When you purchase, you will only receive the product key. CD Installer, Manual and Box are not shipped. Who need those anyway? You can simply download the latest version of the software and read its corresponding manuals and documentations from its official download link we will provide with the instructions.

Are your products authentic?

Product keys we sell are 100% genuine, unused and working or your money back. You will be confident its genuine because you will download the software from its official download link and install it using its official installation instructions. You will then enter the product key or account credentials if prompted and the software should automatically activate.

It is very easy to spot fake product keys. First, the installation is dodgy. You will do things such as disconnecting to the internet prior to entering the product key or running a separate program that is usually virus ridden to activate the product. A simple deviation from the official installation instruction is a sure sign its a fake software.

Here at Softerland, we give you authentic software at very affordable prices, piracy is not anymore an option.

I am looking for a certain software and can’t find it.

As long as it is an existing software product, we can surely get it for you. However, some products have little demand for us to place them on our online shop. If you are specifically looking for a certain product not on our store, let us know and we will see what we can do.

PURCHASING

Do I have to register an account to purchase?

Yes, for easier checkouts in the future and to have an access to your purchase history which includes the list of all product keys you purchased. Do take note that we have 99% repeat buy rate so we are somewhat certain you will purchase from us again soon.

How do I purchase?

Go to the home page or the shop page where you see the products. Mouse over the product and click add to cart below the product photo. Alternatively, simply click on the product photo and you will arrive in the product page. Click add to cart.

Once your are finished adding products you want to purchase in your cart, simply click the cart icon on the upper right portion of the screen and click checkout. Fill up the required information and select the appropriate payment method that you want. Click place order. Depending on the selected payment method, follow the succeeding instructions that will show on your screen.

Can I purchase in bulk?

We can issue a maximum of 5 product keys per product per client per day. These keys are instantly issued to you once we received your proof of payment. Ordering more than 5 product keys per product will lead to a longer delivery time of about a few minutes to few hours. Ordering more than 10 product keys per product could take 12 hours to fulfill.

It is always best to inform us ahead of time if you are planning to purchase in bulk. That way, we can plan ahead, prepare your order and issue all product keys instantly after we received the proof of payment.

What if I encounter a problem with my purchase?

If you purchased a product key and encountered an issue and simply want to ask a few questions, you can always email us at contact@softerland.com

SHIPPING AND PAYMENTS

What payment methods are accepted?

Our preferred payment method is PayPal and Credit Cards through PayPal.

When can I receive the product purchased?

Purchasing using Paypal allows your order to be sent almost immediately after you sent the payment.

I need a USB installer for the software I purchased.

When you purchased a product key, we will send you an instruction on how to install the product including a download link hence, a USB installer is not necessary. However, there are people with very slow connection that finds it difficult to download an entire operating system. There are also cases where there is no installed OS on a PC to begin with.

I did not receive all the keys I have purchased?

As mentioned in the previous section under Purchasing, when purchasing more than 3 product keys, please allow us sufficient time to fulfill your order. Usually, it will just take less than an hour to receive your entire order. For purchases of more than 10 product keys, it might take us up to 12 hours to fulfill your order.

It is always a great idea to inform us ahead of time that you are planning to purchase in bulk to allow us to prepare our stock and fulfill your entire order instantly upon payment.

REFUNDS AND RETURNS

I want a Refund?

Once a product key is issued, it is not anymore refundable or exchangeable except in a very rare scenario wherein the product key was determined to be defective. A common mistake that occurs in almost all cases of a non working product key is due to an invisible space accidentally copied when the buyer copy-pasted the product key.

Example: The product key is 1111-2222-3333. The buyer will highlight the product key but mistakenly highlighted the space between “is” and “1111” thus, pasting *1111-2222-3333 where the asterisk (*) represents the copied invisible space.

However, in extremely rare scenario that the product key was determined to be defective, you have an option to replace the product key or get a full refund as promised. Do take note that a reporting a non working product key is very difficult to prove as the key can be validated officially.

I purchased the wrong product Help!

If the product key was already issued, this is not anymore exchangeable for another product nor refundable. It is very important to be certain that you are purchasing the correct products before checking out.

If a product key was not yet issued, Contact Us immediately. We would simply cancel your order so you can order the correct product.

Other issues not mentioned in the FAQs.

For any other issues not touched by our FAQs section, you can always send us a message or email us at contact@softerland.com.